MATS: Multi Application Tracking System

These are just some of the reactions MATS has generated from the people who really matter – the users and mortgage industry professionals.

"UCB Homeloans also excels when it comes to providing online tools… The jewel in the e-commerce crown is certainly the MATS – or Mortgage Application Tracking System. This is an online case-tracking facility that also allows advisers to receive email and/or SMS text updates to really keep on top of progress."

Paul Duckworth, MD xit2 writing in Mortgage Solutions

"Of all the online lender tracking systems, I have found that MATS is really the only one worth its salt. Most other systems give you ambiguous information and are basically a waste of time; especially when you have to log on with passwords just to access the information.

MATS is versatile, simple, and user-friendly, whatever the size and shape of your business. More lenders should use it."

Matthew Gray, Mortgage Adviser, Stuart Gray & Associates, Southport.

“I'm the Admin Manager for our company, so deal direct with MATS via Nationwide/UCB and Accord. I have not come across any other lenders that we use who are using this.

We find it to be efficient and very good at updating us, especially on the message front, so you get a direct email to say we need this and at the key stages of the process.

It is certainly the best at updating direct to the broker by using the email facility. Most other lenders require you to log in to a case tracking facility to update yourself.”

Goldman & Co., Brokers, Manchester

"MatsSoft has consistently delivered a high standard of build, training and service from the outset. Their speed and quality of response never ceases to surprise and delight our team at Accord. Their innovative approach to working with you on the right solution to your needs is refreshing"

"Following the introduction of MATS we have seen an improvement in our customer satisfaction surveys. The feedback from both broker and staff alike has been extremely positive with everyone seeing this as an excellent part of the service offering from Accord.'

"Managing our daily workflows, spotting problems and dealing with them the moment they crop up is now second nature for us. MATS has been invaluable in improving team management's ability to effectively monitor pipeline business."

Linda Will, Managing Director, Accord Mortgages

“I think it's fantastic the way we're moving forward. By a click of a button we will send responses to a customer whereas we would often wait two or three hours for a customer to call us back.”

Call Centre Staff Member, Nationwide Mortgages

“Over half of the calls we get into our mortgage centres are poeple chasing up their mortgage, we are able to drive out two thirds of those calls.“

Richard Searle, Nationwide Building Society Online Services Development Controller

“The business is extremely surprised at the speed of implementing the Account Balance solution. This has been put down to MatsSoft exceeding our expectations.”

Darren Marsden, Programme Design and Management, Nationwide

“Thanks for your help in getting TABS implemented in a miraculous timeframe!! A great team effort - fantastic!!!”

Darren Marsden, Programme Design and Management, Nationwide Building Society

“Customers felt great relief when they received the text or email alerts.”

David Rigney, Director, Nationwide.

“I have worked alongside many different companies like MatsSoft and they are quite the best I’ve ever worked with.”

John Slater, Business Development Manager, Nationwide.

“This is looking really great - thanks to you all for your continued focus - this will make a big difference to us in Direct and to our members. Blummin marvellous - well done everyone!”

Terry Kaye, Programme Design and Management, Nationwide.

“MatsSoft is a fast, responsive and Customer focused organisation.

I have been thoroughly satisfied with the work carried out for UCB Home Loans and would recommend your Company to potential Customers.

I found that Andy took time to visit the office on various occasions to explain in detail how the system would work and how beneficial it could be to both the Company and our Customers. MatsSoft work to tight timescales and are very keen to deliver what has been requested and more!”

Julie Winson, Project Manager, UCB Homeloans.

With regard to UCB MATS deployment and the MI suite developed for them:

“This is great, it does exactly what it says on the tin. Our Managers are extremely happy.”

Gaynor Donne, UCB New Business.

“This could well be quite a kick up the backside for a lot of our internal development teams as well as a few external suppliers!”

Director in charge of project for Top 5 client.

“As a third party supplier, MatsSoft are very efficient, supportive and listened to our requirement. They delivered a software package that met our requirements fully and worked from the outset.”

Sharon Munro, MATS Project Manager, Standard Life Bank.

“It was good to install a new system that immediately did exactly what it said it would do, and without manual workarounds. I think MATS will be beneficial to both staff and our external customers”.

Peter McClean, Business Systems Analyst, Standard Life Bank.

“Staff training was very easy and as soon as they received it, they were positive about using MATS”.

Clare Lynch, Senior Customer Service Operator, Standard Life Bank.

“I couldn’t believe how simple MATS was to use, and how easy it was to navigate around”.

Glen Hunter, Customer Service Operator, Standard Life Bank.

“I’ve already noticed that I’m getting fewer chaser calls every day and, this is making a real difference to the way I work. The best thing about MATS is that I can send an email or SMS message, and know that the customer or Intermediary will look at this at a time convenient to them. I no longer have to leave messages to get our customers and Intermediaries to phone me back or continually try to chase them via the telephone. These calls are disappearing now”.

Glen Hunter, Customer Service Operator, Standard Life Bank.

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