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Results and Benefits

mats : results and benefits

Results and Benefits

  • Stops up to 65% of in-bound calls from customers chasing the progress of their applications, and out-bound calls chasing additional information. Postal communications are also significantly reduced, if not eliminated.*

  • Almost unheard of levels of customer satisfaction in surveys amongst borrowers and brokers. Virtually all users love the simplicity and non-intrusive impact of MATS – especially since we can work without passwords and usernames.

  • Informs third parties/intermediaries/branches with daily summary emails and dedicated websites of their clients’ progress (no registration or login required).

  • Provides Business Development teams with up-to-the-minute reports allowing them to spend the bulk of their time developing business and not handling service complaints.

  • We can provide a login system - but why miss out on maximum customer take-up by introducing cumbersome barriers to usage?

  • Full Data Protection Compliance.

  • Enterprise level solution and immediately deployable without interference to existing legacy systems or processes.

  • Can be easily integrated with 'back-office' systems or may run as a standalone solution - you choose.

  • And, perhaps most important, – full ROI within 12 months.

    • *Source: Nationwide Building Society

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    © MatsSoft 2008